About

About Waterloo Hydrovac

A direct booking line for one vetted, insured hydrovac operator working across Waterloo and the surrounding townships, for institutions, contractors, utilities and homeowners.

Waterloo Hydrovac is a booking line. It is not a hydrovac company and it does not pretend to be one. The site exists so that a facilities manager, a fibre contractor, a fence installer or a homeowner in Waterloo who needs non-destructive digging gets to one vetted, insured hydrovac operator quickly, instead of calling around for a truck the week the drill crew is booked.

What that means practically: the work is done by a hydrovac operator who carries their own insurance and WSIB coverage, confirms the Ontario One Call locate and any private locate before the wand goes in, hauls the slurry to an approved receiving facility, quotes in writing from the drawings or a site review, and is accountable for the job. We do not sell your details on to a list of operators, and you are not entered into an auction.

The site is straight about the rules because getting them wrong is expensive. Locates are required by Ontario's Underground Infrastructure Notification System Act, and five business days is Ontario One Call's published standard. The City of Waterloo's road occupancy permit, with its notice periods, traffic control plan and insurance requirement, applies to any work in the right-of-way. Slurry disposal is governed by the Region of Waterloo's Sewer Use By-law 21-036. Where a figure is the City's to confirm, such as the footing depth that applies to your lot, this site says so rather than inventing a number.

Some jobs are turned down. Digging without a completed locate, work near campus or utility plant without the owner's drawings, dumping slurry anywhere other than an approved facility, and bulk excavation on an open site where a machine is the honest answer are all better declined than started.

How this works

When you call 289-312-0796 or send the form, your details go straight to the hydrovac operator covering Waterloo, not to a list and not to a call centre. Calls go to voicemail if the crew is on a job, which most of the day they are, and the message and your number reach them immediately by text and email. Expect a call back the same day or the next working day. For institutional and contractor work the next step is usually a look at the drawings, the locate and any private locate; for a homeowner job it is a site review, because a hydrovac quote made without seeing the ground, the access and the services is a guess. The written quote follows, with the hours, the disposal, the permit and who holds the locate spelled out.

What we won't do

• Publish reviews we didn't earn. When we have them, they'll be real ones with names.
• Quote a firm price before someone has seen the job.
• Send anyone into your property who we would not have in our own.